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Privacy Policy

Explains how we collect, store, share, and use your personal information

This privacy policy sets out how INAXUS uses and protects any information that you give INAXUS when you use this website. INAXUS is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. INAXUS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 08-Aug-14. This privacy policy sets out how INAXUS uses and protects any information that you give INAXUS when you use this website.

What we collect

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers
information disclosure policy

What we do with the information we gather

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information that we think you may find interesting using the email address that you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

How we use cookies

  • A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  • We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
  • Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
  • You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  • We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
  • You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

The refund process for claims allows customers to request a refund within the first two months after the purchase date. Here's how it works:

  • The customer initiates the refund process by contacting the application author using the dedicated button on their order page.
  • Upon receiving the claim, the vendor has 15 days from that date to address and resolve any issues, or reach an agreement with the customer.
  • If no agreement is reached within 15 days, either party can request INAXUS’s intervention to determine if a refund should be issued.
  • Any issues encountered by customers within two months of purchase must follow this same process for resolution.

Customers may be eligible for a refund if they meet any of these criteria and agree not to use or retain copies of the application:

  • Unresolved bugs within allotted time
  • Missing advertised features
  • Installation issues on advertised versions
  • Violation of Vendor Apps Guidelines
  • Incorrect module license
  • Purchase resulting from fraud or stolen credit card

However, refunds will not be granted in these cases:

  • Claims regarding unadvertised new features
  • Bugs fixed following initial claim
  • Satisfactory functionality but does not meet specific needs
  • Customer database hosted on an INAXUS online instance
  • Purchasing wrong version for database

It's important to note that once a refund is issued, there is a 30-day window for validation/acceptance.

To ensure your service continues without interruption, your subscription will be automatically renewed by default. If you do not want to renew, please cancel your subscription before it expires.

For annual subscriptions, the cancellation notice should be given at least 30 days before expiration (unless otherwise permitted by

If not cancelled, the subscription will automatically renew for a period equal to the original term at the same price (excluding any applicable tax changes or discounts) and we will attempt to charge you accordingly. If you do not wish for automatic renewal, you can cancel your subscription through your account settings or by contacting our Customer Success team before it expires.

Please note that if a customer cancels during a term, there will be no refund for any unused period within that term unless expressly stated in these terms.